Question 1

What is the purpose of this platform?

Accepted Answer

Zenseeo helps travel agency and tour operators streamline workflows, automate operations, and deliver beautiful, responsive websites so you can focus on what you do best: creating unforgettable journeys.

Question 2

Does Zenseeo support multiple currencies / languages?

Accepted Answer

Yes, we offer the ability to accept payments in multiple currencies and serve your website in multiple langauges - an essential for serving travelers globally.

Question 3

What is the service uptime?

Accepted Answer

Our applications and API have a 99.9% availability. We have a high availability and redundant infrastructure (eg. multiple servers running simultaneously), so our systems will always be available unless a major outage happens. In the rare case our systems must be brought offline for maintenance, we will alert users through announcements

Question 4

Do you offer a trial period?

Accepted Answer

Yes, we offer a 7-day trial period for our travel agency software. If you've questions, just contact our support within that time frame.

Question 5

What happens if my needs grow?

Accepted Answer

You can upgrade plans; all data remains safe. For specific needs, custom options are available.

Question 6

Do I need any technical knowledge to set up?

Accepted Answer

No. Our onboarding guides and support team get you set up quickly

Question 7

Is Zenseeo optimised for smartphones?

Accepted Answer

Yes! Zenseeo is optimised to provide the best experience on various smart devices for both the travel operators and your customers. The websites are designed to turn your website visitors into immediate customers on any device.

Question 8

Is it intergated with Google Analytics?

Accepted Answer

Yes! You can track your webiste views and usage with Rich Analytics and Event Tracking from Google Analytics and Microsoft Clarity.

Question 9

Is the Zenseeo Software System Safe and Secure??

Accepted Answer

Ensuring the security and protection of your personal information is important to us.

We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services, including credit card information. We will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Our servers are deployed to Amazon Web Services (AWS), which is a PCI DSS Level 1 compliant provider and provides a certified infrastructure for storing, processing, and transmitting credit card information.

Question 10

What about Data Backups?

Accepted Answer

All data is saved and replicated in real time in multiple data centers, to ensure no data is lost even in case of major disasters. We also make full daily snapshots and have point-in-time restore capabilities to retrieve data when required. If you want a local backup of your own data, you can also export your orders.

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