Question 1

What is Zenseeo?

Accepted Answer

Zenseeo is an All-in-one WhatsApp CRM and powerful WhatsApp Marketing Software for growing businesses. We combine a shared multi-agent inbox, drag-and-drop Kanban sales pipelines, and bot automation into one single workspace.

Question 2

Can I send bulk promotional broadcasts on Zenseeo?

Accepted Answer

Yes. As the #1 WhatsApp Marketing Tool, Zenseeo provides an All-in-One WhatsApp Marketing suite that allows you to send bulk, personalized template messages to unlimited opted-in contacts, complete with interactive buttons, retargeting capabilities, real-time delivery, revenue and lifecycle analytics.

Question 3

Is there a limit on how many users or agents I can add?

Accepted Answer

No. We offer unlimited users and unlimited teams on our single plan. Bring your entire sales, marketing, and support staff aboard at absolutely zero extra cost per seat.

Question 4

Can I manage multiple teams or departments?

Accepted Answer

Yes. Zenseeo supports hierarchical team management. You can route specific inquiries (like support vs. sales) directly to the right department using our auto-assignment rules engine.

Question 5

Do you charge a markup on WhatsApp messages?

Accepted Answer

Absolutely not. Zenseeo features a strictly Zero Markup policy. You pay Meta directly for your conversation costs based on their standard regional pricing. We do not take a cut.

Question 6

Do I need to recharge a digital wallet to send broadcasts?

Accepted Answer

No wallet recharges are required. Because you pay Meta directly via your standard billing cycle, you never have to worry about your campaigns pausing due to a low wallet balance on our platform.

Question 7

How does the platform pricing work?

Accepted Answer

We operate on one radically transparent plan with infinite scale. No hidden fees, no per-seat licenses, and no forced feature upgrades to unlock things like analytics or pipelines.

Question 8

Does Zenseeo have a no code chatbot builder for WhatsApp?

Accepted Answer

Yes. Zenseeo features a powerful no code chatbot builder for WhatsApp. Using our visual drag-and-drop interface, you can set up custom triggers, condition-based routing, parallel flows, working-hours branching and so much more to ensure your customers always get a precise, predictable response without needing to write a single line of code.

Question 9

Can Zenseeo integrate with my existing software suite?

Accepted Answer

Yes. We offer robust custom public webhooks and HTTP request functionality directly inside your bot workflows. Our bot credential vault allows you to securely trigger requests to external tools directly from your conversation flows.

Question 10

Do you support Click-to-WhatsApp (CTWA) ads?

Accepted Answer

Yes. You can run Click-to-WhatsApp ads on social media, capture inquiries instantly, and trigger customized automated workflows based on the specific ad they clicked.

Question 11

Does Zenseeo support WhatsApp Catalogs?

Accepted Answer

Yes. You can sync your WhatsApp Catalog, allowing customers to browse products, share carts, and receive automated order-status updates directly in their chat.

Question 12

How do you handle team permissions and data access?

Accepted Answer

Zenseeo uses strict Role-Based Access Control (RBAC) and Row-Level Security. You can define precise roles (Admin, Supervisor, Agent) so that teams and agents only see the pipelines, contacts, and chats they are explicitly authorized to access.

Question 13

What happens if a message fails to send?

Accepted Answer

Our system includes automated retry logic. This ensures message delivery is tracked perfectly and handles any temporary Meta API outages gracefully.

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